Refund and Cancellation Policy

Welcome to Darpan Cabs, the trusted taxi service brand of Ambica Tour and Travels, providing dependable taxi service in Somnath for local, outstation, and airport rides. We value transparency and customer satisfaction. This Refund and Cancellation Policy explains the rules regarding taxi booking cancellations, advance payments, refunds, rescheduling, and related service matters.

We encourage every customer to read this policy carefully before confirming a booking with Darpan Cabs.

For bookings or support, contact us:

9099748289
8469128754

1. About Darpan Cabs

Darpan Cabs proudly serves customers in Somnath and nearby areas with professional transport services including:

• Local taxi service in Somnath
• Outstation cab booking
• Airport pickup and drop
• Railway station transfer service
• One-way taxi rides
• Round-trip packages
• Temple sightseeing cabs
• Family and corporate taxi travel

Our aim is to offer convenient, safe, and affordable transportation with clear service policies.

2. Purpose of This Policy

This policy is designed to help customers understand:

• How to cancel a taxi booking
• When refunds may be available
• Advance payment terms
• Charges for late cancellation
• Rescheduling conditions
• No-show situations
• Service cancellations by company side

By confirming a booking, you agree to the terms stated in this policy.

3. Booking Confirmation

A taxi booking may be considered confirmed after:

• Phone confirmation
• WhatsApp confirmation
• Message confirmation
• Advance payment receipt (if required)
• Final acceptance by our team

Certain peak dates, long-distance trips, or premium vehicles may require advance payment to secure the booking.

4. General Cancellation Policy

Customers may request cancellation of a confirmed booking by contacting us as early as possible.

To Cancel a Booking, Contact:

9099748289
8469128754

Cancellation requests should include:

• Customer name
• Booking date
• Pickup time
• Pickup location
• Contact number

The earlier you cancel, the higher the chance of avoiding charges.

5. Free Cancellation Window

In many normal cases, cancellation requested sufficiently in advance may be accepted without cancellation charges.

This depends on:

• Vehicle type booked
• Booking date and time
• Distance of trip
• Driver dispatch status
• Season demand

Free cancellation is more likely when the vehicle has not yet been assigned or dispatched.

6. Late Cancellation Charges

Cancellation charges may apply when a customer cancels after preparation or dispatch of the vehicle.

Examples include:

• Driver already assigned
• Driver reached pickup location
• Trip start time very near
• Special vehicle reserved
• Outstation vehicle blocked for date

Charges may vary depending on trip type and operational costs already incurred.

7. No-Show Policy

A no-show means the customer does not appear or cannot be contacted at the pickup point after reasonable waiting time.

In such cases:

• Booking may be cancelled automatically
• Waiting charges may apply
• Advance payment may become non-refundable
• Rebooking may depend on availability

Customers are requested to stay reachable on the registered contact number.

8. Local Taxi Cancellation Policy

For local taxi rides in Somnath:

• Short-notice cancellation may attract nominal charges.
• If driver reaches location and customer cancels, waiting/dispatch charges may apply.
• Hourly package bookings may have separate cancellation terms.

For best results, cancel early whenever plans change.

9. Outstation Taxi Cancellation Policy

Outstation taxi bookings involve route planning, driver scheduling, and vehicle blocking.

Therefore, cancellations may involve charges if:

• Booking cancelled close to departure time
• Vehicle already prepared
• Driver allowance already committed
• Multi-day travel schedule blocked

Earlier cancellation gives better refund possibilities.

10. Airport Taxi Cancellation Policy

Airport bookings often depend on strict timing and driver scheduling.

Charges may apply if:

• Customer cancels after driver dispatch
• Last-minute cancellation before pickup
• Incorrect flight timing shared leading to operational loss
• Customer unavailable on arrival pickup

Please provide correct flight details and timely updates.

11. Advance Payment Policy

Some bookings may require advance payment, especially:

• Long-distance outstation rides
• Holiday season travel
• Premium cars or SUVs
• Early morning / late-night bookings
• Multi-day packages

Advance payment helps reserve the vehicle for your selected time.

12. Refund Eligibility

Refund eligibility depends on booking circumstances.

Refund may be considered in cases such as:

• Cancellation within eligible time window
• Service unavailable from our side
• Duplicate payment made by mistake
• Vehicle unavailable after confirmation
• Operational inability to provide service

Refund amounts may be full or partial depending on actual expenses incurred.

13. Non-Refundable Situations

Refund may not be available in cases like:

• No-show by customer
• Late cancellation after dispatch
• Customer changes plan after trip starts
• Incorrect booking details causing failure
• Misuse or fake booking
• Waiting charges already incurred

14. Partial Refund Cases

Partial refunds may apply where some operational costs were already incurred, such as:

• Driver dispatched but trip cancelled
• Highway toll prepaid
• Reserved premium vehicle blocked
• Long-distance route preparation completed

15. Refund Processing Time

Where approved, refunds are usually processed within a reasonable time depending on payment mode.

Possible modes:

• UPI reversal
• Bank transfer
• Adjustment in future booking
• Cash refund where appropriate

Processing time may vary due to banking systems or verification needs.

16. Rescheduling Policy

If travel plans change, customers may request rescheduling instead of cancellation.

Rescheduling depends on:

• Vehicle availability
• New travel date/time
• Route requested
• Seasonal demand

Fare difference may apply if the revised schedule has higher operational cost.

17. Cancellation by Darpan Cabs

In rare cases, we may cancel or modify bookings due to:

• Vehicle breakdown
• Driver emergency
• Natural disaster
• Road closure
• Safety concerns
• Government restrictions
• Unexpected operational issues

In such cases, we may attempt replacement vehicle support or eligible refund.

18. Customer Communication Responsibility

To avoid cancellation disputes, customers should:

• Keep phone reachable
• Share accurate pickup address
• Inform delays early
• Be ready on scheduled time
• Provide correct travel details

Good communication helps smooth service delivery.

19. Waiting Time and Cancellation

If the driver reaches the pickup point and waits beyond reasonable complimentary time:

• Waiting charges may start
• Booking may be marked cancelled
• Advance amount may be adjusted against charges

Please stay punctual to avoid extra cost.

20. Group and Package Bookings

Special tour packages, multi-cab bookings, or festival season bookings may have custom cancellation terms informed at the time of booking.

These may differ from standard bookings because of higher reservation commitments.

21. Why Choose Darpan Cabs?

Customers prefer us because we provide:

• Transparent booking support
• Fair cancellation handling
• Quick communication
• Reliable taxi service in Somnath
• Local, outstation and airport rides
• Affordable travel solutions
• Professional drivers
• Customer-first approach