Terms & Conditions

Terms and Conditions

Welcome to Darpan Cabs, the trusted brand name of Ambica Tour and Travels, offering professional taxi service in Somnath for local, outstation, and airport rides. These Terms and Conditions govern the use of our services, website inquiries, telephone bookings, and transport arrangements.

By booking a taxi with Darpan Cabs through phone, message, website, or direct communication, you agree to comply with the following terms. We request every customer to read these conditions carefully for a smooth and hassle-free travel experience.

For bookings or assistance, call 9099748289 or 8469128754.

1. Company Introduction

Darpan Cabs is a service brand operated under Ambica Tour and Travels, providing transportation services in Somnath and nearby regions. Our services include:

• Local taxi service in Somnath
• Outstation cab booking from Somnath
• Airport pickup and drop services
• Railway station transfers
• Temple and sightseeing taxi packages
• One-way and round-trip taxi service
• Corporate and family travel cab services

We aim to provide safe, affordable, punctual, and customer-friendly travel solutions.

2. Acceptance of Terms

When you book or use our services, you confirm that:

• You are at least 18 years old or booking under adult supervision.
• You provide accurate travel details.
• You agree to fare policies, cancellation rules, and travel guidelines.
• You understand that traffic, weather, and road conditions may affect travel time.

Darpan Cabs reserves the right to update these terms at any time without prior notice.

3. Booking Policy

Customers can book taxis by calling:

9099748289
8469128754

Booking can be made for:

• Immediate rides
• Advance reservations
• Local city travel
• Outstation travel
• Airport transfer
• Tourist sightseeing packages

To confirm a booking, customers may need to share:

• Full name
• Pickup address
• Drop location
• Date and time
• Number of passengers
• Vehicle preference

Incomplete details may delay booking confirmation.

4. Fare Policy

Taxi fares depend on:

• Vehicle type
• Travel distance
• Route selected
• Travel duration
• Local or outstation trip
• Airport ride timing
• Waiting charges (if applicable)
• Toll tax, parking, state tax (where applicable)

All fares are discussed at the time of booking whenever possible.

Important Fare Notes:

• Rates may vary during peak season or high demand periods.
• Night charges may apply for late-night pickups.
• Extra stops may incur additional charges.
• Route changes after trip start may affect final fare.

5. Payment Terms

We accept payment through available modes such as:

• Cash
• UPI
• Bank transfer
• Digital wallets (subject to availability)

Payment Rules:

• Advance payment may be required for outstation or long-distance bookings.
• Full payment may be required before trip completion in some cases.
• Pending dues must be cleared immediately after service completion.

Failure to make payment may result in refusal of future bookings.

6. Cancellation Policy

Customers should inform us as early as possible if they wish to cancel a booking.

Cancellation Charges May Apply:

• Last-minute cancellation after vehicle dispatch
• Driver reached pickup location but customer unavailable
• Outstation booking cancelled after confirmation
• Special vehicle booked and blocked for customer

Refund timelines for advance payments depend on booking type and payment mode.

7. Refund Policy

Refunds, if applicable, are processed after review of the booking.

Refund may be considered in cases such as:

• Service unavailable from our side
• Duplicate payment
• Cancellation accepted under policy terms

Refund may not be applicable for:

• No-show customers
• Late cancellations
• Trip started and discontinued by customer
• Delays due to traffic or weather

8. Waiting Charges

For punctual service, customers should be ready at pickup time.

Additional waiting charges may apply when:

• Driver waits beyond complimentary time
• Customer delays at airport pickup
• Multiple unscheduled halts requested

Waiting charges depend on vehicle type and duration.

9. Local Taxi Usage Terms

For local rides in Somnath:

• Minimum booking hours or kilometers may apply.
• Extra hours/kilometers will be chargeable.
• Sightseeing packages cover selected destinations only.
• Extended use beyond package time may attract additional charges.

10. Outstation Taxi Terms

For outstation travel:

• Kilometer calculation may be garage to garage or point to point depending on booking type.
• Driver allowance may apply for multi-day trips.
• Toll tax, parking, interstate taxes may be extra unless included in quoted package.
• Night halt charges may apply for overnight stays.

Customers are requested to confirm all charges before trip start.

11. Airport Ride Terms

For airport transfers:

• Provide accurate flight number and timing if possible.
• Delays caused by airline schedule changes are beyond our control.
• Pickup timing adjustments may be possible based on availability.
• Extra waiting charges may apply after standard waiting time.

12. Passenger Responsibilities

Customers must:

• Behave respectfully with driver and staff.
• Avoid smoking inside the vehicle unless permitted by law and driver policy.
• Avoid carrying illegal, dangerous, or prohibited items.
• Ensure children are supervised.
• Maintain cleanliness of the vehicle.

Any damage caused by passengers may be chargeable.

13. Driver Responsibilities

Our drivers are expected to:

• Drive responsibly and follow traffic rules.
• Be courteous and professional.
• Use practical and safe travel routes.
• Arrive as close to scheduled time as possible.

Drivers may refuse unsafe, illegal, or abusive requests.

14. Delays and Force Majeure

Darpan Cabs is not liable for delays caused by:

• Heavy traffic
• Roadblocks
• Political events
• Natural disasters
• Vehicle breakdown emergencies
• Government restrictions
• Weather disruptions

We will make reasonable efforts to minimize inconvenience.

15. Luggage Policy

Passengers may carry normal travel luggage subject to vehicle capacity.

Please inform us in advance for:

• Extra baggage
• Large suitcases
• Fragile items
• Special equipment

We are not responsible for damage due to improper packing.

16. Lost and Found

Please check belongings before leaving the vehicle.

If an item is left behind:

• Inform us immediately
• We will coordinate with the driver if found

Return logistics may involve pickup or courier cost by customer.

17. Safety and Conduct

We maintain zero tolerance for:

• Abuse toward drivers or staff
• Illegal activities
• Drunk and violent behavior
• Carrying banned substances
• Threatening conduct

Service may be cancelled without refund in serious cases.

18. Privacy of Customer Information

Basic customer information shared for booking is used only for service coordination, communication, and trip management. We do not intentionally misuse personal information.

19. Limitation of Liability

While we strive for excellent service, Darpan Cabs shall not be liable for:

• Missed trains/flights due to external delays
• Loss of business opportunity
• Indirect financial loss
• Personal belongings forgotten in cab
• Events beyond reasonable control

20. Changes to Terms

We reserve the right to modify these Terms and Conditions anytime to improve operations or comply with legal requirements. Updated terms apply after publication or communication.

21. Why Choose Darpan Cabs in Somnath?

• Reliable local taxi service
• Affordable outstation cabs
• Airport pickup and drop
• Clean vehicles
• Experienced drivers
• Easy booking process
• Friendly customer support
• Transparent communication